I've never dealt with Nyes but I wouldn't be afraid to buy from them over 1 complaint. I have been in business for close to 30 years and although I have an excellent reputation there are some people you just can't please. Usually the most ignorant people are the ones that will give you the hardest time. They think they know it all or their buddies tell them what was done wrong. When you consider the scope of the internet and can only find one complaint about a business that otherwise has a good rep you have to consider the source of the complaint.